The last fifteen months have been some of the most challenging times we have ever experienced. We do not need to explain how Covid has impacted the lives of musicians and teachers, especially those working with wind instruments; during this time we have had to look at every aspect of our business, from how to minimise the risk to the health of our staff, how to safely sanitise our instruments, and how to make our shop a safe environment for customers to be able to try instruments. Our appointment system has worked incredibly well, as has Click & Collect.
In April, when non-essential retail was allowed to re-open, we set out a timeline for reopening “as normal”. At the time we hoped that, come 21st June, we would once again be able to have customers browsing our shop as if it was February 2020. Then, so-called “Freedom Day” was subsequently moved back to 19th July, and in the meantime the prevalence of the Delta variant has spiralled.
In the last week, two of our members of staff have been pinged by the NHS app, instructing them to self-isolate for 10 days after coming into contact with Covid. In a staff of just 6 people, this scenario makes challenging business conditions that much harder.
We believe that – as things stand – having an “open door” policy will increase the likelihood of our staff (many of whom are under 30 and have not yet been fully-vaccinated) having to self-isolate. As a result, we have made the tricky business decision that, on balance, while the Delta variant remains high and our staff not fully protected, it is sensible for us to remain open by appointment and closed to browing customers.
Quarantine and Sanitising
We will be continuing with our instrument sanitising procedures, including the use of our UV-C lamp, 70% isopropyl alcohol and instrument quarantine.
Our staff will continue to wear masks in-store while the Delta variant remains high, and we respectfully ask that customers continue to wear a mask.
We are constantly reviewing how we can best serve customers, and are looking forward to being able to open for walk-in customers as soon as we feel confident that the risks to our customers and staff are low. We thank you for your understanding and patience and can’t wait to see you again soon.